"One of the major challenges that I think we have is the lack of message positioning. It is something we always tested on our e-mails messages and live chat alerts. It was working but we knew it could be better.
When we hired CaaSocio to write our in-app copy for our website, we instantly got 3x engagement through on-site live chat in just a week. What was even more surprising — we got all those visitors sharing their names and emails with us and engaging in meaningful conversations.
We can’t wait to see the results when we start implementing the emails that they wrote for us."